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Contact Us

Please read carefully before you send an email. Make sure your issue is appropriate to the address you click on. If you send a service question to the purchasing department, don't be surprised if it languishes in email purgatory.

 

Order Questions

To request a final return of a product – And yes, our warranty is very very good - we return most, if not all items (assuming you didn't run over it with your car):

::  cs@musemini.com  ::
 
To attempt to change an order-in-progress, or to resolve initial post-receipt issues (other than straight return requests):
::  CS@musemini.com  ::
 
 
PR and Media
 
If you're a journalist, reviewer, superstar, media person, interested sponsor, potential advertiser, or someone really famous:
::  pr@musemini.com  ::

Corporate Mailing Address
PO BOX 551
Calistoga, CA 94515

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Most of our products are backed by a 1 YR MFR warranty. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.